Shipping policy
Shipping Policy
At Tivana, we aim to make delivery simple, transparent and easy to track.
Where We Ship
We currently ship to:
- United States
- United Kingdom
Additional destinations may be added in the future.
Shipping Rates
United States
Tracked Standard Shipping — $6.99
Shipping is FREE on orders of $75 or more.
United Kingdom
Tracked Standard Shipping — $5.99
Shipping is FREE on orders of $75 or more.
Shipping rates and thresholds are displayed at checkout before payment.
Estimated Delivery Time
Our current estimated transit time is:
7–15 business days
Delivery estimates are provided in business days and exclude weekends and public holidays.
Orders may require additional time before shipment for processing and fulfillment. Once your order has been dispatched, you will receive tracking information when available.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs processing, carrier disruptions, severe weather, peak periods or other circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information where available.
Tracking updates may take some time to appear after the carrier receives the shipment.
If your tracking has not updated for an extended period, please contact us at contact@tivana-shop.com.
International Fulfillment
Orders may be shipped from one of our international fulfillment partners.
The fulfillment location shown on a tracking page or shipping label may therefore differ from Tivana's business location.
Customs, Duties and Taxes
Depending on the destination and shipping method, applicable taxes, customs charges or import requirements may apply.
Where taxes or duties are collected at checkout or prepaid through the shipping service, no additional payment should normally be required upon delivery.
If a carrier unexpectedly requests payment of import charges, please contact us at contact@tivana-shop.com before making the payment so we can review the shipment.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your shipping information, contact us as soon as possible at contact@tivana-shop.com.
We will do our best to make changes before fulfillment begins, but we cannot guarantee address changes once an order has been processed or shipped.
Lost or Delayed Packages
If your order appears significantly delayed or tracking indicates a delivery problem, please contact us and we will investigate the shipment with the carrier or fulfillment partner.
A shipment is not considered lost solely because it arrives later than the original estimated delivery window.
Where a shipment is confirmed lost, we will work with you on an appropriate replacement or refund.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at contact@tivana-shop.com and include:
- your order number;
- a description of the issue;
- photos of the product and packaging where possible.
We will review the issue and arrange an appropriate resolution.
Contact Us
For any questions about shipping or delivery:
Tivana
Email: contact@tivana-shop.com