Terms of service
Terms of Service
Overview
This website is operated by Tivana. Throughout the site, the terms “we,” “us,” and “our” refer to Tivana and the legal entity identified in our Legal Notice.
By visiting our website, creating an account, or purchasing a product from us, you agree to these Terms of Service.
Please read these Terms carefully before using our website or placing an order.
1. Online Store Terms
You must be legally capable of entering into a binding contract in your jurisdiction to make a purchase from our store.
You may not use our products, website, or services for any unlawful or unauthorized purpose.
You may not attempt to interfere with the security, operation, or functionality of our website.
2. Product Information
We aim to present our products, ingredients, packaging, prices, images, and descriptions as accurately as reasonably possible.
Packaging, appearance, ingredient sourcing, or other non-material product details may occasionally change.
Product images may appear slightly different depending on screen settings, photography, packaging updates, or manufacturing variations.
3. Pet Wellness Information
Information provided by Tivana is intended for general educational and product-information purposes only.
Our products and website content are not a substitute for professional veterinary diagnosis, treatment, or advice.
Always follow the serving instructions provided with the product.
If your dog has a medical condition, is pregnant or nursing, is taking medication, has known allergies, or experiences an unexpected reaction, consult a qualified veterinarian.
Individual results may vary between dogs.
4. Orders
Submitting an order does not necessarily mean that we have accepted it.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:
- suspected fraud;
- pricing or technical errors;
- inventory issues;
- payment problems;
- shipping restrictions;
- regulatory or legal requirements.
If we cancel a paid order, we will refund the applicable amount to the original payment method.
5. Prices and Payment
Prices are displayed in the currency applicable to the customer’s selected market where supported.
Applicable shipping charges, taxes, and other amounts will be shown at checkout where required.
We may change our prices at any time. Price changes do not affect orders already accepted.
Payment must be successfully authorized before an order can be processed.
6. Promotions and Bundle Offers
Promotions, discount codes, bundle offers, free gifts, and free-shipping offers may be subject to additional conditions.
Unless otherwise stated, promotional offers:
- cannot be combined with other promotions;
- have no cash value;
- may be changed or withdrawn before an order is placed.
For bundle offers, the number of products included in the selected offer will be clearly displayed before purchase.
7. Shipping and Delivery
Shipping destinations, rates, estimated delivery times, tracking information, and other delivery conditions are described in our Shipping Policy.
Delivery dates are estimates unless explicitly stated otherwise.
Delays may occur due to carriers, customs, weather, peak periods, regulatory checks, or circumstances outside our reasonable control.
Customers are responsible for providing an accurate and complete shipping address.
8. Returns and Refunds
Returns, refunds, damaged orders, cancellations, and our 90-Day Money-Back Guarantee are governed by our Return and Refund Policy.
Nothing in these Terms limits any mandatory consumer rights available under applicable law.
9. United Kingdom Consumers
If you are purchasing from the United Kingdom, you may have statutory rights relating to distance selling, cancellation, refunds, faulty products, and goods that are not as described.
These rights apply in addition to any voluntary guarantees offered by Tivana and are not excluded by these Terms.
Where mandatory consumer law conflicts with these Terms, the applicable mandatory consumer protection law will prevail.
UK distance-selling rules generally provide consumers with cancellation rights for eligible online purchases, subject to statutory exceptions.
10. Accuracy of Account and Order Information
You agree to provide accurate, current, and complete information when placing an order or creating an account.
You are responsible for keeping your contact information up to date so that we can send order, shipping, or customer-service communications.
11. Intellectual Property
All trademarks, branding, logos, graphics, product photography, copy, website content, designs, and other intellectual property appearing on our website belong to Tivana or their respective licensors unless otherwise stated.
You may not reproduce, distribute, sell, modify, or commercially exploit our content without prior written permission.
12. User Content and Reviews
If you submit a review, testimonial, photograph, comment, or other content to Tivana, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, misleading, defamatory, abusive, infringing, or fraudulent.
Where permitted by the submission process, you grant us permission to display and use content that you voluntarily provide for purposes connected with our business and products.
13. Third-Party Services and Links
Our website may use or link to services operated by third parties, including payment processors, shipping providers, analytics providers, social networks, and Shopify.
We are not responsible for the content or independent practices of third-party websites or services.
Use of those services may be subject to their own terms and privacy policies.
14. Prohibited Uses
You may not use our website:
- for unlawful purposes;
- to violate intellectual-property rights;
- to transmit malicious software;
- to attempt unauthorized access to systems or data;
- to submit fraudulent orders;
- to impersonate another person;
- to interfere with website security or operation.
We may restrict access where reasonably necessary to protect our customers, business, or systems.
15. Availability of Services
We may modify, suspend, discontinue, or update portions of our website or services from time to time.
We do not guarantee that the website will always be uninterrupted or error-free.
16. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
To the maximum extent permitted by applicable law, Tivana will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.
Nothing in this section limits mandatory consumer rights or liability that cannot legally be excluded.
17. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
Please review that policy to understand how we process customer and website information.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
19. Changes to These Terms
We may update these Terms from time to time.
The version published on our website at the time of your purchase will generally apply to that transaction, subject to applicable law.
20. Governing Law
These Terms are subject to applicable law.
Nothing in these Terms prevents a consumer from relying on mandatory rights or protections available under the laws of their place of residence where those rights legally apply.
21. Contact
Questions about these Terms of Service can be sent to:
Tivana
Email: contact@tivana-shop.com
Additional information about the business operating Tivana is available in our Legal Notice.